Columbia Club
General Manager
Job Posting
General Manager
Job Posting
Position Title: General Manager / Chief Operating Officer
Reports to: Club President / Board of Directors / Membership
Club Overview:
The Columbia Club of Indianapolis is an iconic city club; noted for community engagement, leadership development, lifelong fellowship, and superior member services. Our mission is to serve members in a distinctive environment offering platinum level club benefits and social services; under the guidance of a member responsive Board of Directors, following financially responsible policies while continuously enhancing our Club's image within the Indianapolis community. Located in the heart of a vibrant downtown business community, our clubhouse welcomes all within an impressive space of crafted wood and polished marble, reflective of the inspiring history and traditions of our 98-year-old Club. Yet, progressive leadership continuously ensures that a member's first focus supplies enriching experiences at every touch point, supported by award-winning platinum recognized services and amenities.
Columbians are among the best and brightest community professionals from diverse industries, offering unique strengths reflecting a vibrant multi-generational, inclusive membership. Members enjoy our Club's 20,000 square feet of fully equipped meeting and event space, sixty guest rooms, three restaurants, a full-service wellness/fitness center, two elegant private dining rooms, a temperature-controlled wine vault & tasting room, a fully equipped co-working business center, a leading-edge telecommunication conference room, and a well-dressed Platinum Lounge overlooking our legendary Monument Circle.
Recognizing an emerging downtown "after hours" social vibrancy within the Indianapolis residential community, our membership offering is expanding our social services and repurposing our facilities amenities accordingly. A member's private retreat area is the mezzanine library, a perfect place to relax with a book, have a private meeting with colleagues, or explore the world-class, first addition documents on display by the Remnant Trust. An adjacent recently renovated wine vault, and tasting room complements this tranquil environment. A planned rooftop venue will quickly become the best after-hours spot in Indy.
For generations, Columbians have experienced the best of Indianapolis. Our clubhouse is a perfect place to work out a business deal, connect with acquaintances, break a sweat, or enjoy a savory meal as the night begins. A diverse community politically, socially, and professionally, Columbians share a common commitment to community enrichment and an appreciation of our Indianapolis community
Club Overview:
Established - 1889
Membership - 1,000 Households
Average Member Age - 54
Club Ownership - Member Owned
Annual Gross Dollar - $6,000,000
Annual Dues Volume - $2,5000,000
Annual Restaurant & Catering - $2,000,000
Annual Hotel / Events - $1,500,000
Facility
- City Club
- 20K Sq Ft Meeting
- 65 Guest Rooms
- Dining Facilities
- 24/7 Fitness Center
- Ball Room
- 3 Bars + Wine Vault
- Co-Working Center
- 10 Rented Offices
- Platinum Lounge
- Mezzanine Library
- Rooftop Venue TBD
Job Summary:
The Columbia Club General Manager serves as our Chief Operating Office in concert with the Board President and support from the Board of Directors. The General Manager oversees all aspects of the Club's activities; providing guidance and administration of the Club's policies, as defined by our Board of Directors, and governed by our Bylaws, while preserving a Platinum Club member engaging experience, continuous staff enrichment, and expanding political, civic, philanthropic, corporate, and community relationships. The General Manager develops, implements, and monitors the annualized budget, quality of member service provided, and preservation of Club assets, including historical artifacts, artworks, and facilities. The General Manager must maintain a visionary perspective of evolving member and community needs, wants, and aspirations to ensure the continued vibrancy of our membership offering and the relevancy of our supportive services.
Qualifying Characteristics:
Personal plan; seeks continual self-improvement; effective time management; critical thinking skills; change management visionary; innovative problem solver; maintains awareness of industry trends; respects diversity; effective delegation; empowerment thru mentorship; inspiring collaboration; reflects member focused platinum award winning club notoriety.
Financial standards; strong data analytic skills; annual audit experience; proven proficiency with financial statements; budgeting; capital maintenance; data summation software; forecasting; variance analysis; benchmarking; critical performance ratios; labor retention and compensation; internal controls.
Employee values; skilled in employee recruitment, orientation, and onboarding; embodies a nurturing employee culture; constructive employee performance reviews; cultivates an employer of choice environment.
Transparency; active listener; tactful self-awareness; effective presenter; skilled at diffusing conflicts; negotiates effectively; articulate communicator; builder of a supporting team; provides timely and constructive feedback; focuses upon staff empowerment and personal enrichment.
Qualifications:
- Education: Bachelor's degree or experience equivalency in Business or Hospitality, evidence of continuing education training essential
- Experience: 10+ years of hospitality leadership within a private club preferred, CMAA Certification preferred
- Qualifying Skills: Knowledge of hotel operations, housekeeping, facilities management, facilities maintenance, cost accounting, marketing, staff enrichment & development, communications, long-range planning, and community/civic relations.
- Personal Skills: Platinum Club member first focus, inclusive of staff enrichment and member-engaging service training experience
The Position offer:
- Base salary - Six figure plus matching performance bonus potential
- Disability/Life Insurance
- Group Health Insurance Participation
- 401K Plan participation
- Paid Vacation
- Personal Paid Time Off
- CMAA Dues
- Community membership dues/expenses
- Qualifying professional and education expenses
- Parking
- Relocation cost support
Jim Ittenbach
Search Committee Chair
Columbia Club
121 Monument Circle
Indianapolis, Indiana 46204
gmcandidate@columbia-club.org
https://columbia-club.org
